We provide clear guidance on how orders are processed, shipped, and delivered. This Shipping Policy applies to all purchases made through Home & Still and forms part of your agreement with the website.

Order Processing

• Order Cut-Off: Orders submitted before 16:00 GMT are typically processed the same business day.
• Processing Duration: Orders are prepared within 1–3 days (Monday to Friday).

Shipping & Delivery

• Transit Time: Transit usually takes 4–6 days (Monday to Friday) after processing.
• Estimated Delivery: Orders are generally delivered within 5–9 business days from the date of purchase.
• Shipping Fees: Free shipping within the United Kingdom.
• Tracking: Once your order is shipped, you can track it on the Track Your Order page using the tracking information provided.

Order Cancellations
Orders can only be canceled before they are processed. To cancel, contact our support team promptly at support@homeandstill.com. Items already delivered can be returned following the procedures in our Return and Refund Policy.

Potential Delivery Delays
Although we aim to meet the estimated delivery times, delays can occur due to:

• Public holidays or high-volume order periods
• Severe weather or other natural events
• Courier or logistical disruptions

If your order has not arrived within the expected timeframe, please allow an additional three business days before reaching out to our support team at support@homeandstill.com.

Damaged, Defective, or Wrong Items
If an item is received damaged, defective, or wrong, please email support@homeandstill.com and include:

• Your order number
• A brief description of the issue
• Photographs of the item and its packaging

After review, you can request a replacement or a full refund according to our policies.